Toby has been driving for FedEx for three years while pursuing his master’s degree in ecology through evening classes at San Francisco State University. He delivers 60 to 80 packages daily to residential and commercial addresses, racing to meet tight delivery windows before his 6 PM classes. His workflow involves scanning QR codes on packages to verify addresses, check special instructions, and log drop-offs.
The current system requires him to scan, wait 5 to 10 seconds for details to load, scroll for information, and then move on. With 200 to 300 scans per shift, this results in 30 to 50 minutes of unnecessary downtime daily, reducing productivity and affecting his schedule.
“Right now, I scan, wait for it to load, check the address, and confirm special instructions. A quick preview would allow me to get all that information at a glance.”
Frequency: 200-300 scans per shift
Primary contexts:
Current behaviour: The user scans the package, waits for the app to load complete details, scrolls to find the address match, reviews any special instructions (such as whether a signature is required, if the package is fragile, or if there are apartment gate codes), closes the details, and then moves on to the following package.