Auditing public transport systems from a rider perspective. Mixed with UX challenges and solutions.

Project Overview:

The 21st century has given development a new meaning. Transport has evolved from the early horse-carriages to now electric based vehicles (Namely Buses, Cars, Autos and Metros). As a user of these services in a frequent manner, each presents a varying degree of user experience but for this case study - the metro system will be a focal point. The goal will be to understand from a common man perspective on how the respective service fulfils their end goal, whether the service has enough touch-points to complete a user journey and how emotions are conveyed once a journey has been completed.

Problem Statement:

As a user of public transport, i have come across solutions that ease the tension of going to a particular destination without encounters. Taxis get you from point a to b with relative ease. Autos do the same at a much affordable rate. But the point of discussion will be on the metro system. Metro’s are train based systems which travel between stations and run for a fixed fare.

In particular the Bengaluru Metro system currently serving parts of the city with 3 lines namely:

  1. Green - Madavara to Silk Institute
  2. Purple - Challaghata to Whitefield (Kadugodi)
  3. Yellow - RV Road to Delta Electronics

With additional lines opening within the next few years. Given below is the current site map

sitemapimg.jpeg

Features of the site map:

  1. Points of interest like parks
  2. Transport - interchange modes
  3. Larger overview of the Indian Railway

Pain Points of the above site map:

  1. Small font size hampering readability
  2. Various orientations of text used interrupting overall design structure
  3. Additions of landmarks and small parks which take away from the main goal - To get from one station to another.