<aside> ☎️ From a perspective of delivering the best level of support to clients, it's important to do our best to remember the constant hurdles clients are coming up against. Our mission requires that we honor where clients are coming from, and meet them where they're at. We strive to deliver dignified service that both avoids retraumatization and empowers clients to access the services they require.

Most volunteers will communicate with clients through the Hub messaging panel and by phone. The tips below will help you have productive and respectful conversations with clients throughout the GetYourRefund process.

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Tips for Talking to Clients

Steps When Working with Clients