Use the Thread List to find and review conversations quickly.

Find a conversation

  1. Select the search bar.
  2. Enter keywords to locate a specific conversation.

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The search bar helps locate specific conversations by keyword.

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Filters

Use labels and status filters to focus on the conversations that need attention.

Conversation Labels

Conversation Labels group threads into high-level categories.

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Conversation Labels let users switch between categories to review the right set of conversations.

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Status Filters

Status filters narrow conversations by status.

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Status filters narrow the thread list so it only shows the statuses that need attention.

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Date Range

Date Range limits the thread list to a specific time period.

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Date Range limits the thread list to a specific time period (day, week, or custom dates).

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Select a date range using either:

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Remove the Date Range filter when it is no longer needed. The filter stays active until it is turned off, which can make it look like conversations are missing later.

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Open and Review a Conversation

  1. Select a conversation in the Thread List.
  2. Review the full message history in the Conversation Panel.