I think that most organisations spend a lot of time on strategy and tactics, but not enough on the meta-processes of behaviour and thinking that would allow them to develop more effective strategies. I'm interested in how individuals, teams and organisations can do better.

Mental models must be made operational

Rituals allow operationalising theories

Scope insensitivity explains many poor outcomes

Institutional memory and amnesia

Take people literally to take them seriously

Less obvious mental models

Identity-based decision-making

Operationalise everything