Please contact us through Settings⚙️ > Message Icon (on the right hand side of the screen), describe the issue in detail, and provide the following information:

• What actions lead to this problem
• The first time you noticed it (after updating the game, when reinstalling it, etc.)

Please take a screen record of the problem if possible and attach the video record to your message by clicking '+' from the bottom left corner of the screen.

If you don't know how to take a screen record from your game, please kindly check the link below:

• iOS Devices
• Android Devices