“Speed doesn’t come from typing faster—it comes from removing chaos. When you fix the system, the features ship themselves.” — Siddhant Saini

1️⃣ The Pain (Before)

• Bugs lost in endless Skype chats.
• No categories, no priorities—everything was “urgent.”
• Customers got late responses, devs got frustrated, and features crawled to release.

👉 Result? Just 3 new features in a few months.

2️⃣ The Breakthrough

We didn’t “work harder.”

We built a bridge between Support and Devs → a system that captured bugs, tagged them, tracked them, and killed them faster.

Then we moved the entire workflow to Jira, where:

• Every customer issue had a ticket with clear details
• Every bug got a status (open, in-progress, fixed)
• Features + bugs + roadmap lived in one place
• Sprint planning became data-driven, not gut-driven

3️⃣ The After (Results)

• Support stopped being a “complaint box” → became a signal system
• Devs knew exactly what to solve, when, and why