One of your friends, Bernard, wants to use a Python application.
He is following instructions to install it, and has ran into a problem. He's not an expert in Python.
The instructions tell him he must run the command:
pip install ward==0.46.0-b.0 py2neo==4.3.0 --unstable-feature=resolver
He's tried this but he gets an error message and doesn't understand what went wrong. He is now asking for your help.
He will do a screen-share with you so you can see what's happening and help.
Help him understand what went wrong, and how he might fix this.