CRBN, Inc (“Carbon Payment”), a US fintech company headquartered in Honolulu Hawaii providing online digital payment PRODUCTS AND SERVICES are subject to the below specified terms and conditions. (“AGREEMENT”) and applicable law.
More information about our products are services can be obtained at www.carbonpayment.io. Service availability depends on certain transaction conditions including the Service selected (including the special terms applicable to each Service, as set forth below), amount sent, destination country, currency availability, regulatory policies, identification requirements and geographic location constraints (collectively, “Restrictions’). The designated recipient (“Receiver’) may generally receive funds sent by a Carbon Payment consumer (“You’) through online channel in the Destination/Expected Payout bank account or a 3rd party wallet account. The Receiver will normally receive funds sent by You online, funds may be credited to a bank, mobile Wallet, or similar account. Under some circumstances, the Receiver may be able to elect a payout method that differs from the payout method You specify; You authorize Carbon to honor the Receiver’s election of payout method. Receivers who receive funds through a payout method could may incur additional fees based on the election of the method to access funds due to the reason that certain channels, countries and/or jurisdictions may impose a tax, fee and/or tariff on the Receiver’s receipt of, or access to, transferred funds. Transactions:
In some destinations the Receiver may be required to provide additional proof of identification, a test question answer or both to receive funds.
CRBN, INC. partners with Dwolla and CurrencyCloud in order to process payments
ADMINISTRATION CHARGE: When sending money using email, the transactions not picked up or canceled by You within one year of the send date will be assessed a non-refundable administration charge of up to fifty cents (USD) per month from the send date, not to exceed forty-two dollars (USD), which will be deducted from the amount sent.
REFUNDS: PRINCIPAL REFUNDS and cancellation of the money transfer can only be made if payment has not been deposited to the beneficiary’s bank account. If Receiver rejects Your funds or You request a refund, CRBN may charge You a fee to refund the principal amount back to You.
IDENTITY VERIFICATION: Carbon Payment has engaged Securefact Transaction Services Inc. (Securefact”) to provide identity verification services. To verify your identity, your personal information will be matched with the information contained in your Credit File Report and other third party sources. You also consent to your personal information being compared to records maintained by third parties, including telecom and other service providers, and you consent to those third parties providing personal information to us and our third-party suppliers for the purpose of identity verification.
By registering to CRBN and agreeing to our Terms and Conditions, and submitting your information, you confirm your consent to Securefact collecting, using, disclosing, and storing your personal information for the purpose of this verification. This is a soft inquiry and will not affect your credit score or be visible to other financial institutions.
RESOLUTION OF DISPUTES: Except for transactions originating from Quebec, or where otherwise prohibited by applicable law, unless You opt out as set forth below, any dispute arising from or relating to this transaction shall be resolved by final and binding arbitration. The arbitrator shall also decide what is subject to arbitration. The arbitration will be administered by National Arbitration and Mediation (“NAM’) under its Comprehensive Dispute Resolution Rules and Procedures, which are available at www.namadr.com/downloads.cfm. You will be responsible for up to $125 USD of the administration fees. Any arbitration shall take place on an individual basis; class actions or arbitrations are not permitted. If any part of this paragraph is deemed invalid, it shall not invalidate the other parts. If NAM is unavailable, the parties or a court will select another arbitrator.
LIMITATIONS OF LIABILITY: IN NO EVENT SHALL CRBN BE LIABLE FOR DAMAGES WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS, BEYOND THE SUM OF $500 (USD) (in addition to refunding the transaction amount and the transfer fees), UNLESS YOU HAVE OBTAINED A HIGHER LIABILITY LIMIT BY CALLING THE CUSTOMER SERVICE TELEPHONE NUMBER BELOW AND PAID AN ADDITIONAL FEE THEREFOR. IN NO EVENT SHALL CRBN OR ITS PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR THE LIKE.
CURRENCY EXCHANGE, INTERNATIONAL SERVICES Payments will generally be in local currency (except that in certain countries payment may be in U.S. dollars or other alternate currency at participating locations). In addition to the Transfer Fees applicable to this transaction, a currency exchange rate will be applied to this transaction. US currency is converted to foreign currency at an exchange rate set by CRBN. Any difference between the rate given to You and the rate received by CRBN will be kept by CRBN in addition to FX spread/margins. If you choose a payout currency different from the national currency of the country to which you are sending money, the payout currency you choose may not be available for CRBN in that country or may not be available in small enough denominations to pay all of your money transfer. In such cases, the paying CRBN partner BANK may pay all or part of your transfer in the national currency.
In order to use the payment functionality of our application, you must open a “Dwolla Platform” account provided by Dwolla, Inc. and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in or transferred through the Dwolla Account are held or transferred by Dwolla’s financial institution partners as described in the Dwolla Terms of Service. You authorize us to collect and share with Dwolla your personal information including full name, date of birth, social security number, physical address, email address and financial information, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through our application, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla account activity, and can be reached at [email protected].
GENERAL: This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. It supersedes all prior understandings and cannot be modified orally. CRBN has the full right to assign this Agreement to any party, at any time without Your consent. This Agreement is governed by Ontario law without regard to conflicts of law rules; provided, however, if Your domicile or residence is in Quebec, please note that we are not supporting the transactions from this region processing at this time. Services are directed solely to persons 18 and over (or 19 and over in any jurisdiction where 18 is not the age of majority). The English language version controls if there is an inconsistency between English and non-English Agreement versions. You and Receiver represent that your use of Services does not violate: (a) any law, including, without limit, laws relating to money laundering, illegal gambling activities, support for terrorist activities or fraud; and/or (b) this Agreement. Information provided to CRBN shall be truthful and complete. You shall indemnify CRBN and its business partners or agents for all losses of any kind (including lawyers’ fees on a solicitor and client basis) arising out of any Agreement breach by You or Receiver. CRBN reserves the right to change Services without notice.
PRIVACY: CRBN will collect Personal Information about You and the Receiver from Your Service transactions and, where permitted or required by law, from other sources (“Personal Information”), as explained in the CRBN Privacy Policies (“Statement”). CRBN will collect and use Personal Information to: (i) authorize and process Service transactions, (ii) to manage our business, including the detection and prevention of fraud and other illegal activity, (iii) provide customer service and (iv) for other purposes set forth in the Statement. CRBN may disclose the Information to: (i) the Receiver, (ii) our Agents and contracted third party service providers, (iii) if applicable, any Receiver bank and any intermediate banks or other financial institutions, as may be necessary to process and complete your Service transaction, (iv) law enforcement and other governmental authorities to prevent, detect and investigate fraud or other illegal activity, as permitted or required by law, and (v) as otherwise described in the Statement.