Hi and Welcome to Maeve!
Please take time to read these terms and conditions of use for Maeve and any terms and policies that they reference (jointly “Maeve Terms”).
The Maeve Terms are a legally binding agreement between the consumer that makes the order (“You”) and the seller Maeve and cover Your access to and use of the service for learning support, related software applications, and all the content and other material offered on the service by Maeve from time to time (jointly “Maeve Service”).
You acknowledge that the Maeve Service is only available to individuals who
• are 18 years or older, or younger than 18 years old and have parental consent
• have the power to enter into a binding agreement with Maeve, and are not barred from doing so under any applicable law,
•are a resident of a country in which the Maeve Service is available, and
•use the Maeve Service for private non-commercial use.
By accepting the Maeve Terms and/or accessing or using the Maeve Service, you acknowledge that you have entered into an agreement with Maeve and represent and warrant that you meet the above requirements.Our terms of use and all other related documents are written in English. By entering into an agreement with Maeve, you accept and agree to the use of English in these matters.
1. Definitions
1.1. Maeve, We as a company. Maeve BV is registered in the Crossroads Bank for Enterprises under the number 1023.623.974 and has its registered office at Damstraat 24, 9030 Mariakerke.
1.2. You / Customer / User
1.2.1. Paying customer Refers to any Customer having an active Order Confirmation.
1.2.2. Free customer A Customer without a valid Subscription.
1.3. Agreement Refers to the agreement between Maeve and you as a consumer including these T&Cs and any relevant Associated Documents.
1.4. Parties Both of us – we, Maeve, and you, the Customer.
1.5. Effective date Refers to the moment when the Agreement becomes valid between the Parties
1.6. Subscription A Service provided to the Paid Customer on a recurring basis under Order Confirmation.
1.7. Platform The online learning support system provided by Maeve. Referred to as “The Platform” or “The Service.”
1.8. Associated documents Documents referred to in this Agreement or that are published at ask-maeve
1.9. Term Any period of time specified in an Order Confirmation where a Paying or Free Customer has access to the Platform.
1.10. Maeve Account Password-protected user account created on ask-maeve
2. The Maeve Platform
2.1. Your Maeve account In order to use the Maeve Platform, You will have to create a password-protected account (“Maeve Account”). You represent and warrant that all information You provide to Maeve is accurate and correct and that You will keep the information up to date. You agree not to share Your Maeve Account or password and that You are solely responsible for all activity that occurs on Your Maeve Account (including any unauthorized use). If you purposefully share your Account password with others, Maeve reserves the right to terminate your Subscription with immediate effect without reimbursement for the remaining Term. If You believe there has been any unauthorized access or use of Your Maeve Account, You must notify Maeve immediately and change Your password as soon as possible. Maeve will not be responsible for any activities on Your Maeve Account unless it has been caused by Maeve’s negligence.
2.2. Membership and payment
2.2.1. Acceptance The Agreement becomes valid when You complete the sign-up form on the Platform including payment. Unless otherwise specified in the Order Confirmation, all fees are in EUR. Fees shall be added with applicable Value-Added Tax and any other mandatory taxes. Payment for the Services is due upon completion of the sign-up form on the Platform, after which the fees are payable in advance for each future Term during the duration of the Agreement. The Payment is handled via the third-party service provider Stripe, which accepts most Belgian and international payment cards. Read more about Stripe’s terms and conditions (https://stripe.com/en-be/legal/consumer).