Last updated: 15.04.2026
By purchasing or using our services, you agree to the following terms.
1. Service Overview
SetupFlow provides a digital software template and lightweight ERP built for Google Workspace. Depending on your purchased tier, this includes the digital template, standard documentation, and optional concierge setup services.
2. Client Responsibility
You agree and acknowledge that:
- You are responsible for maintaining an active Google Workspace or personal Google account to use the system.
- You are responsible for providing accurate product and business information during setup.
- You are solely responsible for managing your orders, customer interactions, and business operations.
3. Payments
- All payments are to be made in advance unless agreed otherwise.
- Payments are processed securely via Razorpay or other approved third-party payment gateways.
- Pricing and included features are based on the tier agreed upon at the time of purchase.
4. Cancellation and Refund Policy
- Digital Product Policy (Growth Plan): Because SetupFlow is a digital software template that is delivered and duplicated immediately into your Google Workspace, all sales of the self-setup digital template are final. We do not offer refunds once the digital product has been accessed or downloaded.
- Concierge Service Policy (Pro Plan): If you have purchased a tier that includes our concierge setup service, you may cancel for a full refund only if the cancellation is requested before our setup call or before any custom integration work has begun. Once the setup process has been initiated on your Google account, the payment becomes non-refundable.
- System Compatibility: Refunds will not be granted for compatibility issues arising from the user's local network, hardware, or third-party WhatsApp modifications.
5. Delivery Timeline
- Digital templates (Growth Plan) are delivered instantly upon payment completion.
- Concierge setup services (Pro Plan) are typically scheduled and completed within 48–72 hours, depending on client responsiveness.
6. Support & Maintenance
- Basic setup support is included with your initial purchase.