These Terms and Conditions (“Agreement”) govern all services provided by Makelab, Inc (“Makelab,” “we,” or “us”) to the customer (“Client,” “you,” or “your”) and shall apply to all orders, deliverables, consultations, and transactions unless otherwise agreed in writing by both parties. By engaging Makelab’s services, submitting files, or making payment, you acknowledge and agree to be bound by the following terms.
All service requests, order submissions, and file uploads received by Makelab prior to 3:30 PM Eastern Standard Time (EST) on a business day will be processed and reviewed within that same business day, subject to operational capacity. Any order, file, or inquiry received after 3:30 PM EST, on weekends, or on a U.S. federal holiday will be deemed received on the following business day and processed accordingly.
Once an order has been scheduled for dispatch, the dispatch method (e.g., pickup, delivery, or shipping) may not be changed on the day of dispatch under any circumstances. This policy is strictly enforced to preserve operational flow and avoid disruption to fulfillment timelines. Any request to change the dispatch method must be submitted at least one (1) full business day in advance of the scheduled dispatch date and confirmed in writing by a Makelab representative.
Once an order has been submitted and confirmed, Makelab does not permit substitution or modification of the original 3D CAD file (commonly referred to as a “file trade-in”) unless expressly reviewed and approved by a Makelab representative. Approval of such modifications is granted solely at Makelab’s discretion and is contingent upon evaluation of the revised file’s printability, impact on production workflow, and any applicable change in cost.
Requests to alter order details, including but not limited to file updates, technology changes, or material substitutions, must be submitted via email within six (6) hours of the original order timestamp. Change requests submitted beyond this window will not be honored under the original order and may require a new order to be placed.
In the case of confirmed orders, any changes must be communicated within a two (2) hour period following issuance of the confirmation. After this two-hour window, the order enters processing and is no longer eligible for modification or cancellation without incurring applicable fees or delays.
Where a reprint is authorized by Makelab, the reprinted part must correspond exactly to the original CAD file submitted. Any updates, alterations, or new iterations of a file will require submission as a separate and new order, subject to new pricing and lead time review.
For orders placed through the Makelab Instant Quoter, all CAD files are processed and printed in the form received, without manual verification of scale, accuracy, or completeness. Makelab disclaims all responsibility for errors resulting from improperly scaled, dimensioned, or oriented CAD files submitted via this system. Clients are solely responsible for ensuring the dimensional integrity of submitted files prior to order placement.
For manually quoted orders, Clients shall verify all critical dimensions, units, materials, and specifications included in the PDF quotation and accompanying email at the time of review. Final approval of a quote constitutes acceptance of those specifications in full.
Upon receipt of an order and its corresponding file(s), Makelab will perform an internal manufacturability assessment to determine whether the submitted part(s) are compatible with the requested technology and capable of being produced within the desired timeline. The scope of this review includes: (i) ensuring that the file geometry is printable using the specified additive manufacturing process and material; (ii) confirming that the requested delivery date aligns with Makelab’s current production capacity; and (iii) verifying that required support structures can be generated in a manner that does not compromise essential design features or critical geometry as defined by the submitted CAD data.
Makelab is not liable for the fit, tolerance, assembly compatibility, or mechanical function of parts unless the file was created by Makelab or unless the Client has provided full assembly context and interface requirements in writing at the time of submission.
Certain projects may be classified by Makelab as “Acknowledged Risk” due to inherent complexities, urgency, or other production limitations that materially increase the likelihood of print failure, cosmetic deviation, or part inaccuracy. This designation may apply to parts with fragile or unsupported geometry, complex orientation or support requirements, long production durations, material sensitivities, or orders with expedited lead times such as same-day or next-day delivery.
Makelab will notify the Client in writing when a job is determined to be an Acknowledged Risk. Upon receipt of this notice, the Client must explicitly approve continuation of production. Approval to proceed, including submission of payment, shall constitute the Client’s acknowledgment and acceptance of the risks disclosed by Makelab.
All Acknowledged Risk orders are final sale. No refunds, reprints, or performance guarantees are offered. This policy applies specifically to, but is not limited to, all SLA Rush jobs, same-day or next-day FDM/SLA jobs, and any print job specifically flagged by Makelab as high-risk.
Where Acknowledged Risk orders are concerned, support removal may be limited to external and accessible areas only. Interior support structures may be left in place to avoid part damage. Delivery estimates for such jobs are provided as best-effort only and are not guaranteed.
Makelab disclaims all responsibility for defects, failures, or performance shortcomings related to Acknowledged Risk orders. The Client agrees to release, indemnify, and hold harmless Makelab, its agents, and its employees from any and all claims, liabilities, losses, or damages arising from or relating to such orders, whether known or unknown, direct or indirect, foreseeable or otherwise.