Role Outline

Title: Technology Operations Associate

Reports To: CTO

Supervises: Business Operations Support

Team: Strategy and Growth Team

Works With: Development Team, Strategy and Growth Team and Service Management Team

Employment Type: Full Time

Overview

GeneSys Health information Systems Limited is an e-Health company trying to solve a gaping problem in the healthcare sector through the deployment of healthtech solutions including EMR, HMIS and Telemedicine in public and private health systems in Africa. Its primary products facilitate and automate the collection and management of patients' data and hospital management workflow.

We are looking to hire a dynamic and experienced Technology Operations Associate, who will be responsible for the day-to-day internal IT and business operations; by creating and enforcing policies that will enhance the safety of our team's remote working environment and organisation-wide data protection and cybersecurity.

Required Skills & Competencies

• Min. of 3 years experience working in a fast-paced environment and with remote teams.
• Proven technical aptitude and proficiency in networks and systems management.
• Understanding of technology infrastructure and risk, cyber security, and NDPR.
• Familiarity with data loss protection, backup and recovery methodologies.
• Experience in stakeholder- and vendor management as well as negotiation.
• PMP, Juniper, Cisco, CWNA or BCNE certifications would be a plus.

What The Role Entails

The Technology Operations Associate role cut across operations management, data protection and IT support. You will be responsible for:

1. Providing guidance and effective resolution on technology incidents and service requests.