We're looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for our Cloud Platform.

As a Technical Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve technical issues that customers encounter while using our cloud platform. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling and deliver an exceptional customer experience.

Job Nature:

• Full Time
• 9 hours a day, 6 days a week.
• Day & Night shift on rotation.
• Night shifts can be performed from home.

Salary:

• 30,000 - 50,000 TK (Based on Skills & Experiences)

Vacancy: 2

Responsibilities:

• Troubleshooting and resolving technical support requests created by our customers.
• Contributing to internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve.
• Engaging customers and responding to technical questions received through our community Q&A forum.
• Representing the voice of support, speaking on behalf of our customers through direct engagement with our product and engineering teams.

Skills & Qualification:

• 1-2 years of professional experience as Technical Support Engineer or SysAdmin or DevOps Engineer, Freshers can also apply if has fluency in Linux.
• Fluent & Comfortable in Linux.
• Basic Programming skills.
• Excellent Communication Skills.