Aumio is the number one sleep and mindfulness cosmos for children. With our original audio content, weekly updates and parenting advice, we have empowered over 200,000 kids and parents around the world to lead a healthy and happy family life. Hundreds of sleep-stories, meditations and soundscapes help children sleep faster and enjoy relaxed family moments. Based on science, yet truly magical, and recommended by children.

This is a role with a strong focus on Customer Engagement Platform Integrations/Migration, where you'll be creating and building innovative Customer Engagement solutions that would impact thousands of people.

You'll be working closely with the Head of Marketing & Growth, product, and other marketing teams across the business to optimize and automate campaigns, adopting and deploying the latest technology to remain at the forefront of CRM innovation.

Your Role:

• Owning Aumio’s integration of the Customer Engagement Platform (CEP) and starting CRM channels– by taking a proactive role in technical CRM project management

• Supporting the development and maintenance of Aumio’s CEP Tech infrastructure. Not just mere campaigns, but insights-led customer engagement.

• Improving retention, customer engagement, and monetization through CRM initiatives

• Overseeing a variety of channels, including push notifications, in-app messaging, email and

  Whatsapp (at a later stage)

• Building smart segmentation such as RFM, Affinity-based segments, and predictions, and

  being analytics with funnel analytics, and user paths.

• Create user journeys, define custom events and attributes for user segmentation

• Improve lifecycle metrics; onboarding/activation/engagement/churn

• Coordinate the launch of new features, and give insights on how to improve retention and

  onboarding.

• Support Aumio’s user growth through referral campaigns and increase K-factor through loyal users.

• Continually looking to improve CRM channels, AI/ML capabilities of and data utilization as

  well as maintaining a benchmark of technical setups across business entities.

• Converting users to payers and payers to loyalists in order to increase referral and app

  growth.

Your Metrics: Onboarding to registration, customer engagement, retention and subscription growth through CRM Channels.

Your Experience:

• 3+ years of experience in the fields of CRM, Mobile Marketing and/or Customer Engagement