This position is open to Remote, LATAM Residents and ****requires full English Fluency as you will be servicing U.S. Markets. Hours are Eastern Standard Time.
Whippy is in search of a Customer Support Specialist, a dedicated problem-solver eager to provide reactive, world-class support, ensuring customer success by mastering every aspect of the Whippy platform.
⚡ What you'll do
- Whippy Expert- Gain extensive knowledge of the Whippy Platform & Products to effectively support users.
- Responsive Problem Solver - Quickly address and resolve client issues using phone, email, chat, and Zoom, ensuring first-class support.
- Ensure a Smooth Transition- Conduct implementation & migration of our clients messaging data from old platform to Whippy, ensuring a seamless transition.
- Work with Partners- Coordinate with Cloud Communication Platform providers like Twilio, Telnyx, and Bandwidth for the successful launch of new accounts.
- Conduct Trainings- Onboard & train users to utilize Whippy and all the features available at their team's disposal.
- Be Highly Engaged- Provide a fast and accurate answer to the customer's inquiry within 2 minutes in chat and 1-2 hours email
- Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
- Clear Documentation - Contribute to the support center with very clear written documentation & articles.
🎯 What we're looking for
- A true passion for and deep understanding of every aspect of the Whippy platform.
- A natural at building strong relationships with clients, being highly engaging and approachable.
- Excellent communication skills, both in writing and speaking.
- Proficiency in documentation and maintaining clear records.
- Strong analytical abilities, particularly with Google Sheets, Excel, and data management software.
- Superior time management and organizational skills.