This portfolio aims to showcase some of my technical documentation creations, where I developed onboarding materials designed to transfer knowledge in a didactic and scalable way to technical support teams.
The content presented here reflects my experience in creating:
⚠️ Confidentiality Notice
All materials have been sanitized for portfolio purposes. Company names, clients, URLs, and sensitive information have been replaced with generic placeholders (Company X, xxx.com, etc.). The methodologies, structures, and didactic approaches are authentic and based on real scenarios.
Format: PDF (14 pages)
Topic: MDM, VPN & Content Filtering Platform
Audience: L2 Support Analysts
Complete onboarding guide structured over 4 weeks, covering technical fundamentals, essential protocols (SSH, RDP, API REST), advanced troubleshooting, and documentation best practices.