#1

You haven't logged into your Libro Online Banking account in one week.

View the most recent activity in your 'Chequing Premium' account and find out what you had last used it for.

Answer this question out loud: "What was the '$' amount of the most recent transaction?"

Were you able to complete the previous task? Y/N

Overall, how difficult or easy was the task to complete?   1-7 scale (1 – very difficult / 7- very easy)

Answer these questions out loud:

1. What did you find easy or difficult? Why?

2. Is there anything that stood out to you?

#2

You have viewed your account balance and it's time to send money to a friend.

Using Interac e-Transfer send $1500 to 'Marc Berry' from the 'My Chequing Premium' account.

Answer this question out loud: "What does the final screen say once you have completed your e-Transfer?"

Were you able to complete the previous task? Y/N

Overall, how difficult or easy was the task to complete? 1-7 scale (1 – very difficult / 7- very easy)

Answer these questions out loud:

1. What did you find easy or difficult? Why?
2. Is there anything that stood out to you?