Phase - Discover
Milestone - Problem Discovery
Time Required - 2-3 hours per user goal
Task analysis tells how a user will interact with an existing(competitor) product or service to reach a goal. This analysis traces a user’s possible paths through sequences of tasks using a Diagram. It also documents decision points. The tasks and decision points should represent steps taken by the user, as well as steps taken by the system.
source: Adobe XD - Task Analysis - UX with Example
To identify key areas to improve user experience in our competition's products or services. We illustrate in a solution-agnostic way the flow of tasks through which a user progresses to do a goal. They also help surface obstacles in the way of users achieving their goals.
Create a diagram that includes each task & decision point a user does while trying to achieve that goal. The basic look is a mindmap of tasks, subtasks in a sequence. The diagram should cover the common scenarios identified in step 2.
Present the diagram to a subject matter expert who knows the task(s) well enough to check for accuracy.
Collaborate with users and/or experts, annotate the task flow diagram to pinpoint areas of interest, risk, or potential frustration.
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