Last updated: May 2025
At Swap Space, we are building a trust-first, people-centred platform where verified individuals can swap homes with confidence, connection and care. Our vision is to make home swapping a more sustainable, adventurous and community-rooted way to travel. Our members are at the heart of this vision.
To protect the experience and safety of every member, we have created this Code of Conduct and Community Guidelines. These principles are not just rules, they form the foundation of a respectful, trustworthy and collaborative community.
🔑 Core Values
All members of Swap Space are expected to uphold these values:
- Trust : We are honest, transparent and respectful in all interactions.
- Reciprocity : Swapping is about mutual respect and value, not a transaction in the traditional sense.
- Safety : The wellbeing of our members, their homes and their information is a top priority.
- Respect for Place : We honour the homes, cultures and communities we are welcomed into.
- Community First : We grow together and look after the space we are building.
🏠 Home Sharing & Swap Etiquette
✅ What is Expected:
- Accuracy: Listings must truthfully reflect the condition, features, rules and location of the home.
- Cleanliness: Homes should be cleaned before a guest arrives and left in good condition after departure.
- Communication: Respond to messages within 48 hours and maintain clear and polite communication.
- Respect for Property: Treat others’ homes with care. Do not host unauthorised guests, parties or pets unless previously agreed.
- Swapping Mutuality: Honour all confirmed swaps. Avoid cancelling unless absolutely necessary.
🚫 Not Allowed: