Thank you to Margaret Phelan, Director of Customer Success at Thunderhead

who actively participated to this page construction

Building a questionnaire

Building a questionnaire

After every touch point

Questionnaire

Every human touch point should conclude with a quick survey to answer.

Surveys may vary according to the service bought but please find below a generic 3 questions survey

1. Was it easy to interact with {{Company.name}} / {{Department}} ?
2. Was it enjoyable to interact with {{Company.name}} / {{Department}} ?
3. Did we meet your needs ?

Follow up

https://docs.google.com/forms/d/e/1FAIpQLSfWkyHAbJK8gcWIPaJC1XZY77wlGF9OcO8yxdv8qe4mQWtQfA/viewform?embedded=true