Thank you to Margaret Phelan, Director of Customer Success at Thunderhead

who actively participated to this page construction

Building a questionnaire

Building a questionnaire

After every touch point


Every human touch point should conclude with a quick survey to answer.

Surveys may vary according to the service bought but please find below a generic 3 questions survey

  1. Was it easy to interact with {{}} / {{Department}} ?
  2. Was it enjoyable to interact with {{}} / {{Department}} ?
  3. Did we meet your needs ?

Follow up