We’re here to help you get the most out of Steppi. This page covers self‑service fixes, FAQs, and how to contact us.

Quick fixes (most issues)

1. Update the app to the latest version on the App Store / Google Play.
2. Restart your device.
3. Open Steppi and keep it in the foreground for 10–20 seconds to refresh.
4. Check time & date settings are set to automatic on your device.

Steps not updating

iOS (iPhone / Apple Watch)

• Open Settings › Privacy & Security › Motion & Fitness and ensure Fitness Tracking and Steppi are On.
• Open Health app › Browse › Activity › Steps › Data Sources & Access and confirm Steppi has Read permission.
• If using Apple Watch: open Watch app › Privacy and confirm fitness tracking is enabled.
• Background App Refresh: Settings › General › Background App Refresh › On for Steppi.
• Widgets/Complications: open Steppi once, then long‑press the widget and tap Edit to re‑select Steppi if needed.

Android (Google Fit / Device Sensor)

• Ensure Google Fit is installed and you’re signed in (if Steppi is reading from Fit).
• Open Google Fit › Profile › Settings › Manage connected apps and verify Steppi has access.
• Disable battery optimizations for Steppi: Settings › Apps › Steppi › Battery › Unrestricted (wording may differ by device).
• Ensure Physical activity permission is granted to Steppi.