Please spend no more than three hours on this challenge. The goal is to mimic the work you would be doing at Gumroad day-to-day.
Please refer to the website to see how we communicate with our creators.
It consists of:
- Four common queries (2x2)
- One Help Center article about an upcoming feature
Please send the above directly in an email to [email protected].
Support queries
- I'm uploading a single 20GB movie to my Gumroad account, and it is repeatedly failing. This is my first product and I really want to start selling! What can I do?
- I see Gumroad is 10% and doesn’t offer much. Why should I use that over using Stripe directly?
- Please write an answer to this twice. Once, try to be brief. Questions like this are often not the best way to spend your time. The second time around, try to be the opposite of brief. Clearly and convincingly, within a few paragraphs, get them around to the idea that they should be picking Gumroad over Stripe, as if the email was itself a comparison page between the two products.
Answer the above questions twice, once for a software engineer-turned musician selling guitar courses, and once for a software engineer selling a subscription to a SaaS.
Help Center doc
We are launching a bunch of features this year. Please check out the latest YouTube video (we do public “board meetings”), pick one feature that’s coming soon, and write up a Help Center doc about it.