Loóna is a startup, a one-of-a-kind immersive, mood-enhancing product that lets people quickly disengage from the emotions of the day and get in the right mood for sleep. Loóna unites proven techniques to invoke a state of relaxation before sleep—an art activity, guided storytelling, relaxing music, and ambient sounds—in one product.

• 2M+ downloads
• 10M mindful minutes that users spend with Loóna every month
• 2021 Apple Design Award winner
• Google Best App of 2020 winner
• Featured in Vogue, Forbes, Techcrunch, CNN, and more
• Loóna’s investors include: Natalia Vodianova, Elefund, Hoxton Ventures, Elysium, Matthew Freud, Mark Vranesh, Michael Antonov, and Palta

Responsibilities:

• Answering user requests via Helpdesk system;
• Replying to AppStore and Google Play reviews;
• Communicating with users in a tactful and empathetic manner;
• Escalating technical issues to the QA team by creating bug tasks;
• Accumulating feedback and feature requests for Product and Marketing teams;
• Searching for ways to improve and automate Support team workflow;
• Providing a status report to your Support Lead on a daily basis;

Requirements:

• High level of English proficiency (B2 and above);
• Ability to learn quickly;
• Understanding the process of software development;
• Fixed schedule with working days on Saturday and Sunday (Monthly schedule is made at the end of the previous month, days-off can be picked from Monday to Friday. Number of days-off per week is 2)