Effective from May 2021
Approved by Chief Executive Officer
At a Glance
Support Coordination is a vital service for NDIS participants with complex needs who require support to implement their NDIS Support Plan. With our commitment to individualised, responsive, values based care and services we provide a high quality Support Coordination service that supports the Member to be empowered to make their own decisions about their services to meet their Goals.
Scope
This policy relates to the provision of Support Coordination services to NDIS funded Members of Five Good Friends.
Objective
The objective of this policy is to provide a clear position of approach and commitment to the provision of Support Coordination services within Five Good Friends.
Definitions
- Support Coordination - a service provided to NDIS funded Members necessitated by specific high-level risks in the Member's situation. Support is time limited and focusses on addressing barriers and reducing complexity in the support environment, while assessing the Member to connect with supports and build capacity and resilience. It may also involve the development of an intervention plan which will be put in place by disability support workers.
- Conflict of Interest – is a situation in which a person is in a position to derive personal benefit from actions or decisions made in their official capacity.
Policy Statement
- We are committed to meeting the NDIS Practice Standards.
- We will provide a high-quality Support Coordination service focussed on addressing barriers and reducing complexity in the support environment.
- We will assist our Members to connect with supports and build capacity and resilience.
- We will place the Member at the centre of their Support Coordination service – in partnership we will evaluate their situation to identify supports required, to reduce the risks of crisis or breakdown of arrangements, promote their safety, and ensure value for money.
- We will engage with other services implementing the Member’s NDIS Support Plan to ensure they work proactively to respond to the complexity and risk of the situation.