Be the interface between the brand and our diversified community.

Imagine a product that's reached hundreds of thousands of users who needed communication accessibility since... forever, and finally found it. Imagine being in the exact moment where it's time to turn up the dial on this growth and get our product into the hands of the majority of the 450M of deaf & hard-of-hearing people — and discover Ava and the difference it can make in their lives. We're looking for someone creative and data-driven to be our French Community manager & the doer behind this effort.

What if you could truly help millions of people live happier and connect more easily to the world around them? And, at the same time, through the conversation with them co-create the future that they have always dreamed of? That's the unique opportunity we offer you at Ava 's small and unconventional customer success team. You will partner with our Sales team to solidify ongoing client relationships that increase adoption and retention.

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About this Role

You'd be perfect for this role if:

• You speak French, LSF and English enough to have a conversation with native speakers
• You have experience in support roles helping high volumes of people through their problems, with quick response times and caring about delivering a great customer experience for them
• You are fully immersed in the Deaf & hard-of-hearing community, and are aware of the trends, social media influencers, and regularly use social media in your day to day.
• You are well organized and voracious about learning new tools - you often end up being the one helping others solve their computer problems!
• You have very strong communication skills, and seek to be clear, concise, and always relevant, with in-person and written communications.
• You can juggle many projects at once while keeping an infectious positivity, and impart this energy to others.
• Animer la communauté via les réseaux sociaux (Facebook, Linkedin, Instagram)
• 🎉 Bonus: You have worked in support in startups (B2B, DTC or SaaS companies) and are familiar with Intercom, Front or Drift.
• 🎉 Bonus: You have managed social media at an organization before and are familiar with Hootsuite and Figma tools

So... what will you do as the Community Champion at Ava?

• Be a key part of our customer support, by answering quickly our users and providing insightful guidance. This means being clear, concise, and relevant in your answers to their problems, no matter what channel (written documentation, quick video call, ...)