<aside> 💡 Analyze in depth how many customers are able to solve their problems with the support bot, and what content were not solved within the support bot. You can check the Suport Bot performance real-time. We provide statistical reports that you can download in CSV format.

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✔️Contents

Support Bot Analytics and Step Analysis

Download Support Bot Data

FAQ

Support Bot Analytics and Step Analysis

Support bot performance analysis

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By setting the time period, you can see the trend of customers who used the support bot and reached “Connect to manager”.

If you click the [Step Analysis] button in the upper right corner of the support bot screen, you can see how customers have used the Support Bot from the time it was first published (or republished after modification) to the time it was updated, until the next publication.

In-depth Analysis of Reports

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