Sub pages in this section:

Enabling remote access

Buying a new machine

Send credentials securely

Find your IP address

Helpful links

Glossary

How to take a screenshot

Dell in-built diagnostics

Perform a laptop hard reset

Get your PC's serial number

<aside> 🆘 Access our support centre directly on our website at directionforward.com/support, send an email to support@directionforward.com.

</aside>

If you have an urgent and/or critical issue, we recommend that you raise a ticket in order to receive the fastest response. Please note that a valid email address is required.

In order to streamline support requests, we utilise a ticket system. Each request is assigned a unique ticket number, which you can use to track progress and responses. For your reference, we provide a complete history of all your support tickets.

All support will be rendered as per your Support Agreement – 0900–2100 on weekdays. Please note that support is available on public holidays via prior arrangement only. If you do not have a Support Agreement, our office is open 0900–1800 for enquiries.

directionforward.com/support | support@directionforward.com