Your Role

Bakes is opening a 1,000sqm store in district 2 with a bakery on the ground floor and a lounge on the 1st floor. We’re looking for Supervisors to be the right arm of the manager, helping him/her in the daily operations from customer service to dealing with the orders and managing the team.

Essential Responsibilities

Customer Service Duties

• Maintains customer service standards and follow up with the operation.
• Builds and maintains good relationship with the team and customers.
• Ensures quality service of food and beverage.
• Answering questions from the guests about food and beverages.
• Supervise the daily operation.

Company Duties

• Fully in charge during the Manager’s absence.
• Assists the Manager with the team training.
• Lead by example, motivated the team to achieve service standards.
• Assists the Manager to supervise, assist the team during daily operation.
• Insures the area is clean and tidy at all times.
• Following the Training Manual
• Maintains hygiene standards.

Skillsets