<aside> 👋 This role is global and remote. Reach out to Montserrat, our Talent Owner at montserrat@onloop.io with your updated CV if you're interested and keen to know more.

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Scope of Work

The Strategic Client Success Lead role is crucial to OnLoop’s success as a company — as well as our ability to create and own Collaborative Team Development (CTD) as a new category of tech that teams everywhere deserve. OnLoop is a product-led company, which means that product usage is the primary driver of everything: user acquisition, retention and expansion.

As a result, we obsess over how users in our early logos (incl. Beyond Meat, Shell Ventures, Dolby Laboratories and OpenAI) are adopting OnLoop, engaging with the product and building weekly habits. By every stretch OnLoop is real innovation, disrupting legacy and disliked performance management and L&D. Most customers have never seen anything like OnLoop in the market.

It’s the job of the Strategic Client Success Lead to guide customers seamlessly into this new world, and expand their imagination of what is possible with OnLoop — and who they could be. You’ll help define what Client Success looks like at OnLoop, building out the infrastructure so we can scale to make 100+ logos/customers very happy, and determining how insights are translated to inform key product development decisions. This role will report directly to the Co-Founder and Head of Growth.

Responsibilities

Successful candidates will have