Check the status of the Evocon device by looking at the green and yellow lights next to Ethernet (network cable) connector:
If the Evocon device is powered on and the network cable is connected, but the problem persists, then contact your local IT personnel. Provide them with the MAC address (can be provided by firstname.lastname@example.org) and ask them to check if that device is:
Registered on the network and has an IP-address from the DHCP server.
Active on the network (sending packets/receiving packets).
Not blocked by configuration, firewall or access control filter.
If the data logger is powered on and no changes or errors are detected on the network, contact Evocon support. Make sure to provide the following information:
You can find more detailed information from our webpage: How to set up an internet connection for Evocon?