The immediate fix - addressing the "scan and hope" problem
QR codes currently operate as black boxes; users scan them without knowing what they will access or where they will be directed. This new preview system introduces information overlays that appear immediately after scanning, providing crucial details before users fully engage with the content.
The key principle is to transform QR code interactions from blind experiences into informed decisions by displaying essential context upfront. This enhancement helps users feel more confident and supported in their choices, emphasizing the system’s practical benefits.
Restaurant Menu
A diner scans a QR code at a restaurant. The preview displays the restaurant’s name, cuisine type, and hours, then loads the full menu. This feature helps eliminate confusion in areas where multiple establishments operate close together.
Interactive phone mockups in Framer - 2-3 flows
Event Poster
A concert-goer scans a poster downtown. The preview immediately shows the event name, date, venue, and ticket price range, allowing them to decide whether to proceed to ticketing without leaving their current app.
Interactive phone mockups in Framer - 2-3 flows
Shipping Label
A warehouse worker scans a BOL code. Progressive disclosure first shows the tracking status, with the option to expand for full manifest details, including dimensions, contacts, and itemized contents. This approach provides precisely the information needed without unnecessary navigation.
Interactive phone mockups in Framer - 2-3 flows
The Insight
As I designed these contexts, I realized we are treating QR codes like images when they should be treated as documents. Incorporating security best practices, such as verifying the source or encrypting sensitive data, can help users trust QR code interactions and protect their privacy effectively.