We are here to help! If you have any questions, issues, or feedback about SnagMail, please check our FAQs below or get in touch.
For direct support, please email us at:
We aim to respond to all inquiries within 24 hours.
How do I cancel my subscription? You can manage or cancel your subscription at any time through your Apple ID settings:
Can I use SnagMail for free? Yes! The free tier allows you to generate up to 3 reports. To unlock unlimited reports and cloud backup, you can upgrade to SnagMail Pro.
Does my data work offline? Yes. You can capture snags and generate reports offline. Your data will automatically sync to the cloud the next time you connect to the internet (Pro feature).
My report isn't generating. Please ensure you have granted the app permission to access your Photos if you are including images. If the issue persists, try restarting the app.
How do I delete my account? Go to Settings > Account within the app and select Delete Account. This will permanently remove your data from our servers.
SnagMail is built by Makan App Ltd. *Privacy Policy | Terms of Use*