Complete Slack Setup for Your Churn Prevention System

🎯 What You'll Set Up

This guide will help you configure Slack to receive:

• Medium-risk alerts → Customer Success channel
• High-risk alerts → Customer Success channel (with urgency)
• Critical alerts → Leadership channel (immediate action required)
• Daily summaries → Team reporting channel

Time Required: 15 minutes Skill Level: Beginner-friendly

📋 Prerequisites

Before starting, you'll need:

• [ ] Admin access to your Slack workspace
• [ ] n8n workflow already imported
• [ ] Customer Success Slack channel created
• [ ] Leadership alert channel created (optional but recommended)

🚀 PART 1: Create Slack Channels (5 minutes)

Step 1: Create Dedicated Channels

Channel 1: Customer Success Alerts