Knack makes shipping easy with integrated shipping and pickup/drop-off options. Use this guide to complete your transactions, and suggest any ideas or tips to [email protected]
Go to your artist dashboard https://www.knackit.co/artists/orders and click view order details
Now that the modal is open, you can see the tracking number generated by Knack, and the carrier selected by the buyer.
This is important. To view and download your shipping label, click on the three menu dots on your artworks and click, downloaded label http://recordit.co/LnecSFR7Hz. You'll want to attach this label to your package for shipping.
Once your package is secured and has been dropped off for shipping, you'll want to click the "Mark as shipped" button. This will notify your buyer and also Knack that your shipment is in route, and we'll be able to keep any eye on it.
Once the buyer receives your order, they'll click "received" on their dashboard and you both will receive notifications in your dashboard. If a refund is requested, it'll be shared with both you and the buyer, and also Knack. In this case, contact [email protected] for any questions or issues.
Your order is now completed!