Last Updated 13 May 2022

This cookie policy (“ Cookie Policy ”) describes the cookies and tracking technologies that Shipfix Technologies SAS (“ we ,” “ us ,” or “ our ”) uses on its website (“ Website ”) and the choices that you have. This Cookie Policy forms part of our privacy policy.

If you are based in the European Economic Area, when you first visit the Website, you will be asked to consent to the use of cookies on the Website in accordance with this Cookie Policy, and if you accept we will store them on your computer.

What are cookies?

A “cookie” is a piece of information sent to your browser by a website you visit. We use cookies to operate and administer our Website, make it easier for you to use the Website during future visits and gather usage data on our Website.

Cookies can be stored on your computer for different periods of time. "Session cookies" only last for as long as the browser session and are deleted automatically once you close your browser. "Persistent cookies" survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognise your computer when you open your browser and browse the Internet again. For more details on cookies please visit All About Cookies . The Website uses first party cookies (cookies set directly by us and are essential for using and navigating our services) as well as third-party cookies, as described below.

What cookies and other technologies do we use?

The following sets out how we use different categories of cookies, as well as information on your options for managing the settings for the data collection by these technologies:

Technical / Functional :

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. We may place these cookies without your consent.

Analytics/Performance :

Used to recognise and count the number of Website visitors, to gather statistics regarding how visitors move around the Website (including number of page views, number of visitors, and time spent on each page) and for conversion tracking and click hotspots. This helps us improve the way our Website works and the user experience on it, for example by making sure users can find what they need easily.

We use the following cookies:

• If you chat with us and later return to our site in the same cookied browser, the chatflows tool will load your conversation history.
• This cookie is controlled by the Consent you provide in the chatflow. | https://legal.hubspot.com/cookie-policy | | Hubspot | Functional | hs-banner.com | hubspotutk | 13 months | - This cookie keeps track of our visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. | https://legal.hubspot.com/cookie-policy | | Hubspot | Functional | usemessages.com | hs-messages-is-open | It expires in 30 minutes. | - This cookie is used to determine and save whether the chat widget is open for future visits.
• It is set in your browser when you start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
• If you manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes. | https://legal.hubspot.com/cookie-policy | | Hubspot | Analytics | hsappstatic.net | __hstc | 13 months | - The main cookie for tracking our visitors.
• It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | https://legal.hubspot.com/cookie-policy | | Hubspot | Analytics | hs-scripts.com | __hssrc | It expires at the end of the session. | - Whenever HubSpot changes the session cookie, this cookie is also set to determine if your restarted your browser. | https://legal.hubspot.com/cookie-policy | | Hubspot | Analytics | hs-analytics.net | __hssc | It expires in 30 minutes. | - This cookie keeps track of sessions.
• This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
• It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. | https://legal.hubspot.com/cookie-policy | | Google Analytics | Analytics | google-analytics.com | _ga | 2 years | - This cookie stores and counts pageviews | https://business.safety.google/compliance/ | | Google | Analytics | gstatic.com | _gid | 24 hours | - This cookie is used to distinguish users. | https://business.safety.google/compliance/ | | Axeptio | Functional | | axeptio_all_vendors // axeptio_authorized_vendors // axeptio_cookies | 11 months | - These cookies track your consent via the Cookie banner | https://www.axeptio.eu/en/legal-mentions | | FullStory | Functional | [client-name].shipfix.com | fs_uid | 24 hours | - This cookie tracks how the user interacts with the product to help our Customer Success & Support teams intervene in real-time when issues occur | https://www.fullstory.com/legal/acceptable-use/ |

Cookies used to integrate third party services:

Some of our pages display content from external providers, e.g. YouTube, Facebook and Twitter.

To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over.

But if you do not view this content, no third-party cookies are installed on your device.