To be able to send letters and email from BOPS, you need to use GOV.UK Notify to:

• create email templates for emails to consultees
• create letter templates for neighbour consultation letters and site notices
• add your council’s logo, if you want it to appear on letters

BOPS will automatically add content to your emails and letters before they are sent out.

Step 1: Set up your templates in GOV.UK Notify

1. Navigate to the ‘Templates’ page.
2. Select ‘New template’ and choose to create an email template.
3. Give the email template a name, for example ‘BOPS live email template’ and enter the subject and message text exactly as shown in the screenshot below. Then, save the template.

1. Select ‘New template’ and choose to create a letter template.
2. Give the letter template a name, for example ‘BOPS live neighbour consultation letter’ and enter the subject and message text exactly as shown in the screenshot below. Then, save the template.

Step 2: Link the templates to your BOPS admin account

1. Login to your BOPS admin account and navigate to the ‘Settings’ tab. On your profile page, scroll to the bottom of the page and select ‘Edit profile’.
2. You need to populate the ‘Notify letter template’ field**.** To do ****this, ****open the letter template you created on Notify and copy the ‘Template ID’ code. Paste this code into the ‘Notify letter template’ field and save.

If you need any help, contact the BOPS team.