Services Breakdown | Notion

Emergency Maintenance

60-minute on-site arrival
- 48–72 hours: average OEM emergency response time
- $10,000+/hr: estimated downtime cost for major operations
- <60 minutes: Robo Reliance emergency response time
Diagnostics, part replacement, controller resets
One call, complete coverage across platforms

Preventive Maintenance

6- and 12-month service programs
Servo and encoder calibration, diagnostics, firmware updates
Remote monitoring and inventory optimization

Technical Talent Services

Certified robotics technicians, engineers, diagnostics experts
Contract staffing without full-time overhead
On-site or remote support

Engagement Models

Emergency-only (pay-per-call)
Preventative maintenance partnerships
Comprehensive support programs
Hybrid programs tailored to need and scale

Competitive Advantage

Company	Focus Area	Limitation Compared to Robo Reliance
Invio Automation	FANUC-certified repair	Industrial only, no humanoids or on-site service
Universal Servo Group	Industrial + cobot repair	Depot-based; lacks field dispatch capability
American Industrial, Inc.	Teach pendant/control board repairs	Electronics-only, no humanoid support
Robotics Integration	Humanoid repair & diagnostics	Small scale, unclear national footprint

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What Sets Our Service Apart

Multi-platform vendor = higher reliability + lower vendor complexity
Partnership-first model = faster integration and higher retention
AI recruiting capabilities for hard-to-fill technical roles
Designed for AI-powered systems—not just legacy robotics

Most competitors offer depot-only repairs or platform-specific support. We serve what others can’t—or won’t.

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