Authorize Integration

When you initially click on Service Now to set up the integration, you will be required to authorize Foqal to access your account.

Enter your Service Now domain and your Admin Username and Password. Click Save Integration.

<aside> 💡 Note: When saved, your account credentials are used to create an application in Service Now.

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Configure Integration

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The only configuration available with Service Now is the Welcome Message.

Welcome message - When a new ticket is created, it is also created in Intercom. The welcome message is displayed in the Agent and can be personalized using a few different variables.

Example Welcome Message:

Mr. {{LAST_NAME}}, we have created a ticket for you. Click here to view it: {{TICKET_URL}}