These Service Level Terms ("SLTs") outline the operational expectations and limitations of the Gorilla platform. They are provided for informational purposes only and do not constitute a guarantee or binding commitment unless explicitly stated in a separate written agreement.
Gorilla is designed and operated with the goal of delivering a reliable and performant experience. While we strive to maintain high uptime and service continuity, we do not offer a guaranteed service level agreement (SLA) unless agreed upon in writing with specific customers.
Our infrastructure is designed for resilience, and we apply best practices in monitoring, alerting, and incident response. However, the Gorilla platform may be subject to periodic unavailability due to planned maintenance, infrastructure dependencies, or external factors.
Where possible, Gorilla will provide advance notice for planned maintenance windows that may impact availability. Such notices may be posted in the application, emailed to customers, or communicated via a designated support channel.
We make efforts to schedule these windows during low-usage periods and minimize operational impact.
The Gorilla platform operates as an integrated security analysis tool for 1Password tenants. By design, Gorilla depends on the availability and operability of third-party services — most notably, 1Password itself.
If 1Password limits or discontinues Gorilla’s access, or experiences service disruptions that affect our integration, Gorilla may be unable to perform its core functions. These scenarios are outside Gorilla’s direct control and therefore not covered by any service uptime commitments.
Unless otherwise agreed in a written contract, Gorilla does not provide any guaranteed service level or uptime percentage.
Gorilla is not a mission-critical platform for our customers. By the nature of the service — focused on post-facto security analysis and configuration insights — temporary unavailability of Gorilla has no material impact on customers’ ability to operate their core business.
Gorilla shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from service unavailability, delays, or data access issues.
To the extent permitted by applicable law, Gorilla’s total liability under these SLTs shall be limited in accordance with the terms set forth in the Master Subscription Agreement
If your organization requires a contractual SLA with specific uptime guarantees, escalation response times, or service credits, please contact us at legal@gorilla.security to discuss an enterprise-level agreement.