Link to the configuration
A service facility is a location where the returns will be sent to. This can be a warehouse, your store or a hybrid facility.
You can have multiple store & warehouse locations here. The destination location that will be used by ReturnRabbit to ship items back will depend on the service lane configuration.
To add a facility, navigate to Configure > Shipping > Service Facilities. You will need to provide a name and the address of the facility. A list of facilities that you already have is shown as a table on the service facilities page. These facilities are automatically synced with Shopify and you can also take a look at your Shopify facilities from here.
To add a new facility, click on "Add a facility". A new page will open up that will require particulars from you. You enter the name of the facility and the address. Then click on Add facility and you will see the facility in the table.
Turning facilities on and off: If for some reason, a facility is not operational, you can use the status toggle to turn off that facility. The items in transit when the facility was turned off will still reach the same facility. You need to have at least one warehouse facility active at all times.