We’re hiring talented, creative problem-solvers who want to build a career out of making BIG things happen. Join us if you're:
We work in project-based sprints in small, interdisciplinary teams. We have big dreams. There are many interesting challenges ahead, and we're happy for people to build new skills, specialise or move between teams.
You’ll directly manage a number of customer success specialists so they can meet their personal and professional goals. You’ll organise people around you and take quick action when you see a problem coming - whether it’s not enough people covering the right types of queries, a training need, or something going wrong.
Ideal candidates must demonstrate that they are both curious and analytical, passionate about customer experiences, and expert storytellers. They must be an excellent communicator in both written and spoken English
Every person in COps has the power to solve problems quickly and with minimal fuss. We’ll give you all the tools and training you need so you know exactly how payments systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever’s up and stop it from happening again
Your other responsibilities will include: