It's much easier to sell to existing customers than find new ones. Treat your existing customers well.
High churn (customers leaving) may be due to selling into the wrong market or customer type. Test multiple customer types.
Even if a customer segment is providing a larger amount of your revenue, if you cannot serve them effectively, you should end the relationship.
Delay automating your "superpower" keep core processes manual in the early days so you can experiment and continue to develop your capability.

Kristen Wiley | @TheKristenWiley

Nicole Beals | @TechmateTechs

Kristen Wiley, Statusphere on Customer Success

Customer Success Mindset

Customer Lifecycle