This job description was capturred on Intercom website
What will I be doing? 🚀
- You’ll manage a book of accounts, with the objective of driving deep product activation
- You’ll leverage high-touch and one-to-many tactics to drive positive outcomes
- You’ll develop, test, and iterate on scaled playbooks and engagement strategies
- You’ll be in charge of running implementation projects with your customers
- You’ll partner closely with Sales, to drive the best customer experience possible
- You’ll be deeply involved in shaping what Customer Success looks like at Intercom.
- You’ll work closely with R&D, acting as an internal spokesperson for our customers.
- On occasion you'll travel for face to face meetings with your customers.
What skills do I need? đź“–
- 5+ years experience working in a customer facing organisation.
- A proven track record of adding real value at a dynamic and fast growth company.
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs)
- Self-motivating and entrepreneurial team player.
- An keen interest in designing, developing and sending content to customers
- Experience building lasting relationships with customers and colleagues.