<aside> 🆘 With energy bills still far higher than pre-pandemic levels, many people are likely to need extra support. For urgent help with your energy bills, see this guide

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Contents of this page

Can I cancel this service?

Unless you’re going to live fully off grid, you probably aren’t going to think about cancelling your energy supply. There are mandatory standing charges for being connected to the energy network.

Can I reduce this service?

If you want to reduce your energy usage and save money that way, check out our energy-reducing tips.

How to save money

Unless you’re on a fixed deal that started some time ago, most households are likely on their provider’s default or standard variable tariff (SVT). This means paying the price set by Ofgem’s price cap.

<aside> ℹ️ Our advice for most people is not to switch provider at the moment, as you are unlikely to find a deal that will save you money. If you’re offered a deal from your existing provider, do your research to make sure its right for you.

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If you are struggling

The rising cost of living has already affected millions of households and if you’re struggling to pay essential bills, you’re not alone.

Some households may need urgent or more specialist help than we can provide. If you’re unable to pay a bill, the first step is to contact your provider and tell them. They are best placed to make sure you are receiving any financial assistance you may be entitled to.

<aside> 🆘 See the list of specialists at Cost-of-living resources

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Last updated: February 2024

<aside> 💬 Help us to improve this page

We are keen to make this section of our website as useful as it can be. Please contact us if you see errors or omissions, or if you think there are additional resources it should include.

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