Effective date: January 15, 2025
Location: La Jolla, CA
Welcome to SVITNAIL. We're here to provide thoughtful, hygienic, and aesthetic nail care — with clear, respectful policies to protect your time, privacy, and experience.
By booking with us or using our website, you agree to the following terms. These policies are governed by California state law.
All appointments must be secured with a valid credit card. We don't charge upfront, but your card will be used for cancellation fees or no-shows as described below. This is not a credit card surcharge — it's authorization for specific service-related charges only.
You'll receive automatic reminders via text or email before your visit.
We value your time — and our artists' time, too. To ensure availability and respect everyone's schedule:
Cancellations must be made at least 48 hours in advance.
Cancellations within 48 hours will be charged 50% of the scheduled service. This fee covers our preparation costs, reserved time, and lost opportunity to book another client.
No-shows (no communication) will be charged 100% of the service amount. This represents our actual costs including materials prepared, time reserved, and business opportunity lost.
If your card cannot be charged, future bookings will be paused until balance is cleared.
Emergency exceptions may apply for documented medical emergencies or family crises — please contact us directly.
If you're running late, please text or call us immediately.
We offer a 15-minute grace period, but after that, your service may be shortened or rescheduled to avoid delays for the next client.
Important: Detailed nail art or design requests may not be possible if you're late, as these require full appointment time for safety and quality.
To protect focus, safety, and comfort: