Session status

Task completed. The objective was to make sure staff cannot use the visible SMS Magic surface in Litify to send messages now that SMS Magic is supposed to be deprecated.

What changed

Removed the staff-facing SMS tab or SMS Magic instruction surface from these live Lightning FlexiPages:

No SMS Magic historical records were deleted. The SMS Magic package was not uninstalled. Automation was not disabled. The change was scoped to staff-facing Lightning page send and instruction surfaces.

Why it was visible

Live audit found the Matter page still included a top-level SMS tab wired to smagicinteract:conversations. The page had recently been modified by Nathaniel Hatfield on 2026-05-21T12:21:22Z, but the evidence showed SMS had not actually been retired earlier; it survived as a carry-forward surface while RingCentral was added.

Functional risk before lockdown

Recent SMS Magic outbound attempts existed, but recent failures showed Channel and senderid not mapped. That suggested the visible UI was at least capable of initiating attempts, even if current SMS Magic sender/channel configuration was broken. Because staff-facing send attempts were still possible enough to generate records, the safer fix was to remove the send surface.

Deployments

Matter page:

Party and Intake pages: