Owner: @Tom Sullivan • Last updated: @today

Links: KB — Sign-in & Scopes, KB — Common auth errors, Tickets Sheet

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Org policy may block required scopes; if re-auth fails twice, stop and escalate.

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Scope

Severity & Triggers

Prereqs & Tools

Checklist (Happy Path)

Alternate Path (10–20 min deep-dive)

Escalation

Customer Communication (Macros)

Validation

Logging (for metrics & learning)