hank you for choosing Ruly—your trusted platform for [briefly describe core function, e.g., "organized task management" or "community collaboration"] designed to deliver a safe, efficient, and respectful user experience. This document outlines essential technical support resources, troubleshooting steps, and our strict content policies to ensure all users can engage with the app in a secure and positive environment.

1. Technical Support Overview

At Ruly, we strive to resolve technical issues promptly to minimize disruptions to your experience. Whether you encounter app crashes, login errors, feature malfunctions, or data synchronization problems, our support team is here to assist. Below is a step-by-step guide to accessing help and troubleshooting common issues.

1.1 Troubleshooting Common Technical Issues

Before contacting our support team, please try the following solutions to resolve common problems:

• App Crashes or Freezes: Close the app completely and restart it. If the issue persists, restart your device (iOS/Android) to clear temporary glitches. Ensure you are running the latest version of Ruly—outdated versions often contain bugs that have been fixed in updates. You can check for updates in the Apple App Store (iOS) or Google Play Store (Android).
• Login or Account Access Issues: Verify that you are using the correct email address and password linked to your Ruly account. If you’ve forgotten your password, use the "Forgot Password" feature on the login screen to reset it (a reset link will be sent to your registered email). If you still cannot log in, confirm that your account has not been suspended (see Section 3 for details on policy violations) and check your internet connection.
• Feature Malfunctions (e.g., Task Sync, Notifications): Ensure that Ruly has permission to access necessary device features (e.g., storage, location, notifications) in your device settings. For sync issues, log out of your account and log back in, or check if our servers are experiencing downtime (we post real-time updates on our official social media channels and in-app notifications).
• Data Loss or Backup Issues: Ruly automatically backs up user data to secure cloud servers (unless you have disabled this feature in "Account Settings"). If you lose data, go to "Settings > Backup & Restore" to retrieve your latest backup. For critical data concerns, contact our support team immediately (see Section 4).

1.2 Supported Devices & Operating Systems

Ruly is optimized for the following devices to ensure optimal performance:

• iOS: iPhone models running iOS 14.0 or later.
• Android: Devices running Android 10.0 (Q) or later.

Devices outside these specifications may experience limited functionality or compatibility issues. We recommend updating your device’s operating system regularly to align with Ruly’s requirements.

2. User-Generated Content (UGC) Zero-Tolerance Policy

Ruly is committed to maintaining a safe, inclusive, and respectful community. We have a zero-tolerance policy for any UGC (e.g., posts, comments, images, videos, links) that violates ethical standards, harms others, or disrupts the app’s purpose. This policy applies to all users, regardless of account type (free, premium, or trial).

2.1 Prohibited UGC Categories

The following types of content are strictly forbidden on Ruly. Any user found violating this policy will face immediate action, including account suspension, content removal, or permanent ban (see Section 3):

1. Pornographic or Explicit Content: Any material depicting nudity, sexual acts, or sexually explicit language. This includes, but is not limited to, adult videos, explicit images, and text describing sexual activity.
2. Violent or Harmful Content: Content that promotes, glorifies, or depicts violence against individuals or groups (e.g., assault, self-harm, terrorism, animal cruelty). This also includes instructions for creating weapons or harmful substances.