Here's a small insight into the way we operate here at WeGift.

The Context

  1. We need to move fast.
  2. We need to fix problems we haven't solved before (using what we call; ‣)
  3. As a result, mistakes will happen.
  4. We need to take ownership of mistakes and let our learnings make us better

What we expect

  1. Own your mistake - direct and up-front. no excuses. Let's not waste time arguing over it, It's your mistake to own, love and cherish.
  2. Digest what you learned.
  3. Reflect and communicate what you will do next time to that sure the same mistake does not happen again

Build trust. Move forward.